← Library · Frontier
Zendesk Introduces Specialized AI Agents for Business and Industry-Specific Workflows
Zendesk has launched Specialized AI Agents, which are purpose-built AI tools designed for specific business and industry needs. These agents combine industry expertise with a company's unique knowledge, workflows, and connected systems to automate up to 80% of tasks. The offering includes Industry Agents, pre-configured for common high-value tasks, and Custom Agents, which businesses can build using Zendesk's no-code Agent Builder.
Why it matters
Businesses can now deploy AI that understands their specific operations and integrates with existing tools, allowing for more comprehensive automation of customer service and other workflows beyond generic chatbots.
Learn one new AI thing every day.
Daily Deck sends you seven plain-English cards like this every morning. Free.
Start free